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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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breanna merritt

June 7, 2025

5  out of  5
rating by breanna merritt
"I have been a State Farm policy holder under Kevin Smith for years. His team (Becky) is professional, knowledgeable, and always available to assist with any questions or concerns. Due to his dependability’s, my children are also satisfied policy holders. Thank you for your dedication, and every card acknowledging birthdays and holidays. I look forward to continuing business with you! -Catherine Merritt"
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David Summers

June 5, 2025

5  out of  5
rating by David Summers
"I have had my insurance through State Farm for the past fifty years, the last twenty-eight of those with Kevin Smith. Kevin and his staff have been wonderful to work with. Always friendly and responsive to any needs I brought to them. I highly recommend Kevin's State Farm office for for anyone looking for reliable, fair and swift help with your insurance needs."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Debra Gardner

May 29, 2025

5  out of  5
rating by Debra Gardner
"I am sending a huge thank you for the outstanding service that Kevin and Becky the office manager have provided to my family for over 20 years. Your agency cares about the customer. Wishing you all a great week."
We responded:
"Debra: Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Cris

May 27, 2025

5  out of  5
rating by Cris
"I've been using Kevin Smith's StateFarm Office for 25+ years. Becky and Kevin are proactive, available, and responsive to my needs. I've been insuring multiple cars and homes with them. Highly recommend their office."
We responded:
"Thanks for the kind words Chris."
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Colin Baumann

May 23, 2025

5  out of  5
rating by Colin Baumann
"Kevin Smith’s office has been nothing but helpful, be it making payments, modifying my coverage or just answering general questions. I am always greeted with kindness and I am happy to give them my business."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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lisa friesland

May 23, 2025

5  out of  5
rating by lisa friesland
"Kevin has been my agent for over 30 years. He and his staff is always so friendly and helpful whenever I call. The thing I like most is they almost always answer their phone in person and on that rare case I have to leave a message they get back to me immediately. When life happens they are always right there to make things right. I am very proud to call him my agent and very satisfied with the way he has handled my account over the years. Kevin and Becky are an awesome team. They have taken really good care of me,"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Vicki Thomas

May 22, 2025

5  out of  5
rating by Vicki Thomas
"Have always been very pleased with Kevin and his staff. They are always very friendly, courteous, helpful and efficient. Kevin has been my agent for over 25 years ."
We responded:
"It has been our pleasure, Vicky!"
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Brooke Wittekiend

May 20, 2025

5  out of  5
rating by Brooke Wittekiend
"I have been insured with Kevin Smith for over 20 years for auto, home, and life insurance. Kevin and Becky are always friendly and helpful, and they talk to me like I’m their friend and not just another customer. I have piece of mind knowing that my insurance needs are met."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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M Tolliver

May 7, 2025

5  out of  5
rating by M Tolliver
"Kevin & Becky are the absolute best. We have been with the Kevin Smith Office of State Farm for decades- and couldn’t be happier! We have had several claims over the years and we have always been treated with the utmost kindness and respect. Seriously, you can’t find a better insurance agency anywhere. Thank you, Kevin and Becky- the world is a better place because of you!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Linda Courtley

April 14, 2025

5  out of  5
rating by Linda Courtley
"I've been with Kevin for at least 20 years, maybe even longer. He's professional, responds quickly if he can't answer the phone immediately, and always takes the time ro answer any questions I might have. He and his entire staff are friendly and sincere, and always go beyond customer service, and that's important these days more than ever. I have zero complaints about ANYTHING or ANYONE in his office, and strongly/highly recommend them for your insurance needs."
We responded:
"Thanks for your kind words Linda"
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Danny Petrevski

March 18, 2025

5  out of  5
rating by Danny Petrevski
"Top Notch agency. Been with them for 35 plus years. Must say Rebecca is the 𝗚𝗢𝗔𝗧!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Halley Whitely

March 13, 2025

5  out of  5
rating by Halley Whitely
"I was one of Kevin's first clients over 35 years ago. I was new to Columbus and my old car wouldn't start. It was being towed out of the drive and Kevin happened to be driving by. He stopped and told me I had towing coverage to pay for that! I was worrying how I'd pay for it, and there he was! I'm a client forever! And, his customer service has always been that helpful. And, his associate Becky is awesome too!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Marcia Massey

February 26, 2025

5  out of  5
rating by Marcia Massey
"We have been with Kevin Smith for 42 years. Of course over the years we filed insurance claims. There was never a problem with State Farm paying. If you have any questions, just ask Becky. She will take good care of you. If you are looking for an agent, I highly recommend Kevin Smith - State Farm Insurance."
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Teri Ingle

February 7, 2025

5  out of  5
rating by Teri Ingle
"I have worked with Kevin and his staff for many years. They are always very helpful, quick to respond and so very easy to work with. All my questions are always answered quickly and thoroughly."
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Lisa Miller

November 23, 2024

5  out of  5
rating by Lisa Miller
"I can’t imagine better service. Kevin and the rest of the office are all just great. I’ve been with them over 30 years."
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Carol Bitz

June 3, 2024

5  out of  5
rating by Carol Bitz
"We have been with Kevin now for 40+ years. Anything you may need or questions you may have, he and/or his staff is always there for you. If you leave him a message he or his staff will get back to you in a very timely manner. Great office to deal with! You won't find this kind of service in most cases anywhere else. Thank you Kevin!!"
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Charles Pardi

March 19, 2024

5  out of  5
rating by Charles Pardi
"I want to thank Kevin and Becky for helping me save money on car insurance. I have known Kevin for many years but never talked to him about insurance. I have been with the same insurance company for longer than I have known Kevin. I recently decided to get a quote from him and that’s when I met Becky. Becky explained everything to me in a way that a child could understand which is all I wanted. She didn’t try to sell me everything on the menu but knew what I wanted. Do yourself a favor and call Becky for a quote. Thanks again Becky and Kevin, Chuck Ps: Jesus Christ loves you all so much!!!"
We responded:
"Thanks Chuck we appreciate your trust!"
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SHEWAKENA SEYOUM

March 9, 2024

5  out of  5
rating by SHEWAKENA SEYOUM
"Very cooperative with all my questions!"
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Melanie Tompkins

December 29, 2023

5  out of  5
rating by Melanie Tompkins
"We love the staff here! Becky and Kevin have been so helpful. Thank you both!!!"
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Brittany W

December 28, 2023

5  out of  5
rating by Brittany W
"Very Friendly and time efficient on callbacks"
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Amanda Felice

October 25, 2023

5  out of  5
rating by Amanda Felice
"Kevin and Rebecca have always been great! They were patient and kind with all of my questions and very informative and helpful when I had to change policies/coverages a few times. Would definitely recommend!"
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Shane Cartmill

September 18, 2023

5  out of  5
rating by Shane Cartmill
"I've been a customer with State Farm since I started driving. When I moved to Columbus 20+ years ago, there was no hesitation - I stayed with State Farm and went with Kevin Smith. He and his team have been incredible - for both home and auto (and even renter's insurance). We've been fortunate to not have to file too many claims during that time, but they've been right there for us through every step. Kevin has also worked with us to make sure our family is getting the best deal possible, balanced with the best possible coverage. Insurance is not something we love to think about or even talk about, but I promise you working with Kevin makes it a lot easier. The fact that I've stayed with one agent for two decades speaks volumes. He's awesome and so are the people in his office!"
We responded:
"Shane: Thanks so much for the kind words. KGS"
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joe

September 6, 2023

5  out of  5
rating by joe
"I have been pleased for many years with State Farm insurance. Kevin and Becky are so helpful and pleasant. I will recommend them to anyone! Linda McGuffin"
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Casey Teeters

July 11, 2023

5  out of  5
rating by Casey Teeters
"I have had Kevin as my insurance agent since I got my drivers license 21 years ago. My latest experience shows why I’ve never looked elsewhere. We had a plumber out to our home to do routine maintenance on our sump pump. As part of the process the company used a camera to inspect our downspouts to ensure all water was making it to the street sewer line. The camera showed significant root infiltration on both sides of the house that would require an entire replacement of our drainage system. When my wife and I bought our first home in 2015 we had large trees and Kevin recommended a supplemental policy to protect against root infiltration. We never needed it with our first home but thankfully we kept it for our second and what a life saver it turned out to be. A $6,300 dollar project will only cost us our $500 deductible. Working with Kevin and Becky has been a breeze and we couldn’t be happier. Thank you!"
We responded:
"Thanks Casey! Its always a good feeling to help people out of a jam or a clog...."
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Pris Petzinger

April 5, 2023

5  out of  5
rating by Pris Petzinger
"I have been a customer of the Kevin Smith Agency for over 30 years. Autos, Home and Umbrella policies. While I have never had a claim, they have helped me manage my coverages. Having spent a few years as a full lines claims adjuster, I appreciate the knowledge and understanding they have of the insurance policies I have. Kevin has an assistant that is also highly knowledgeable and understanding of the policies."